Cancellation and ALTERATION policies
Made-to-Measure shirts can be tricky, and getting everything perfect on your first try doesn’t always happen. At DOU.K, we are committed to create the perfect fitting for you. After your first appointment with our expert, you will have a second fitting to make sure that the shirt fits you perfectly and you absolutely love it. DOU.K Studio asks for a minimum order of 3 shirts. Yes, we will order only one shirt to start, and make sure we can adjust what needs to be adjusted. If you aren’t 100% in love with how your first shirt fits (or anything else about the shirt), we’re more than happy to provide a complimentary alteration or remake.
COMPLIMENTARY ALTERATION, REMAKE AND CANCELLATION TERMS
Alteration and remake requests must be initiated within 30 days of when you received your shirt.
After an alteration request has been submitted, it will take 3-4 weeks for you to receive your altered shirt.
Alterations and remakes are subject to fabric stock and availability. If a fabric is no longer in stock, an alternative of equal or lesser value may be selected.
If your body changes significantly after receiving your shirt, we’re more than happy to help update your saved shirt size. However, beyond the complimentary first-shirt alteration, we are not responsible for altering or replacing shirts to fit your changing body size.
All orders are final.
All orders cannot be cancelled after 24 hours.
We know how important it is to you to understand how your personal information is collected and shared. We take your privacy very seriously.
WHAT WE COLLECT?
We collect information about you in a variety of ways.
Information You Give Us. We collect any personal information you provide to us. For example, you may provide us your name, country, postal code, email address, username, password, and other information, including demographic information.
USE OF PERSONAL INFORMATION
We use information collected through our Services, or disclosed by you on our Site for the purposes described in this Policy. For example, we may use your information to:
Understand your preferences and to enhance your experience and enjoyment using our Site and Services;
Operate, maintain, and improve our Site and Services;
Respond to comments and questions and provide customer service;
Send you related information including confirmations, invoices, technical notices, updates, and support and administrative messages;
Communicate about promotions and other news about Services offered by us;
Provide and deliver products and services that you request.
SHARING OF PERSONAL INFORMATION
We DO NOT share your personal information with any other third party.